Lois: The Strategy Builder, The Relationship Architect, The Leader
Lois is the Director of Client Experience, and she is the force that ensures that AVID doesn’t just serve clients—it delivers excellence.
🔹 A strategic thinker who understands the power of client success.
🔹 A relationship architect who builds trust, loyalty, and seamless experiences.
🔹 A leader at the executive level, shaping processes and creating scalable systems.
From onboarding to success management, from behind-the-scenes strategy to front-end execution, Lo
Why Her Story Matters
Because true success isn’t just about what you offer—it’s about how you deliver it.
Because without Lois, AVID wouldn’t just be missing a leader—it would be missing the structure that keeps everything running efficiently.
Because client experience isn’t just a department at AVID—it’s a mission.
This is Lois. This is AVID. This is why we do what we do.
The Mastermind Behind Beautiful Processes
While many see the results of AVID’s work, few realize the level of precision and strategy that makes it all possible.
🔥 She develops structures that make the client experience smooth.
🔥 She ensures that every touchpoint with AVID is intentional and value-driven.
🔥 She leads the charge in building a client experience model that stands out.